Customer Service Excellence: Upholding Quality Public Service with ARTA Compliance

In the continued effort to enhance the quality of public service, Southern Leyte State University (SLSU) held a comprehensive training program on March 18 2025, the event titled “Customer Service Excellence: Upholding Quality Public Service with ARTA Compliance”, took place at the Faculty of Arts and Sciences – Audio Visual Room (AVR), organized the University Human Resource Management & Development Office

The training was designed to empower university staff with the knowledge and skills needed to deliver efficient, transparent and customer centric services in line with the Anti-Red Tape Authority (ARTA) standards. By adhering to ARTA’s guidelines, SLSU aims to create a more responsive and accessible public service environment, elevating the experience for students, faculty and the community.

This program exemplifies SLSU’s unwavering commitment to cultivating a culture of service excellence, underpinned by accountability, efficiency and transparency. By integrating ARTA compliance into everyday operations, the university is not only advancing its institutional goals but also establishing a standard for quality service delivery.

This proactive approach reinforces SLSU’s pivotal role in shaping a more agile, citizen centered public sector that prioritizes responsiveness and continuous improvement.